AI Usage Policy

Last Updated: 2026

This policy outlines how our AI voice technology is used and establishes important limitations, responsibilities, and legal considerations when using our services.

1. AI Technology

Our system uses automated artificial intelligence (AI) voice technology to communicate with customers, answer questions, and assist with business interactions. The system operates without human intervention in real time.

2. No Human Representation

The AI system is not a human and does not represent itself as a licensed professional or employee unless explicitly configured by the client. Responses are generated automatically and may vary in tone, accuracy, and completeness.

3. No Guarantee of Accuracy

We do not guarantee that responses provided by the AI system are accurate, complete, reliable, or up to date. Users and businesses must independently verify all important information before relying on it.

4. No Reliance

The AI system is provided for informational and operational assistance only. It must not be relied upon as the sole source of truth for business, legal, financial, medical, or service-related decisions.

5. Business Responsibility

The client (business owner) is solely responsible for:

All communications made through the AI system
The accuracy of information provided to the system
How the system is configured and used
Any actions taken based on AI interactions

Use of the system constitutes full acceptance of this responsibility.

6. Call Recording & Legal Compliance

The system may record, store, and transcribe calls and voice interactions.

Clients are solely responsible for complying with all applicable laws and regulations, including but not limited to call recording consent laws such as those in the State of Florida (two-party consent).

Failure to obtain proper consent is the sole responsibility of the client.

7. Prohibited Use

The system may not be used for:

Illegal activities
Fraud, deception, or misleading communication
Impersonation of individuals or entities
Harassment, abuse, or unethical conduct

8. Third-Party Services

Our services rely on third-party platforms and providers, including but not limited to telephony systems, AI engines, and hosting infrastructure.

We are not responsible for failures, outages, inaccuracies, or interruptions caused by third-party services.

9. Service Availability

We do not guarantee uninterrupted, error-free, or continuous operation of the system. Downtime, delays, or technical issues may occur.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to: